Enterprise Rent-A-Car

Shout out to the lady today at Enterprise Fort Collins on College. She helped us get at least a car since Cheyenne Enterprise just didn't have a car available after we had made our confirmation more then a week prior to pick up. The biggest complaint we have is we were charged an additional $100 for the rental then when we got in the car it was filthy gross. We did appreciate her service and know something's are out of her hands. We would like compensation of our additional $100 back since it should have been the same price.

We had a terrible experience with Enterprise. My mom booked our rental car over 1 month from the date we needed to pick it up for our family vacation. She was then contacted 3 hours before picking up our rental car to confirm our reservation. During this phone call, we were informed that we were unable to use the promo code we were provided. Additionally, during this phone call, customer service was sub-par, leaving us feeling rushed off the phone and as though the representative did not care about the inconvenient situation we were put into. Having not prepared to budget for the car increasing by $300 and with only 3 hours until we needed the car, I was forced to put it on my credit card, adding an additional $200 due to being under 25 years old. That’s not to mention all the other fees and deposit putting us over $1000 from what we had planned to budget for the rental car. Secondly, on the way to return the car, we called to inform them that we would be 30 mins late from our confirmed return time. However, we were on hold for 25 minutes and a representative did not answer the phone. When we arrived, we were shocked to see 5 representatives sitting at their desks after not talking to one on the phone. We were grateful for Logan who waived the late return fee for us as this was the first instance of quality customer service and empathy that we experienced with Enterprise. Overall, we recommend considering another rental car company in Fort Collins as we will be doing the same.

Do not rent from enterprise, this location or nationwide. Northern Colorado enterprise locations participated in a coordinated scheme to bill customers for hail with no justification, as reported by multiple Denver media outlets. I was given a vehicle with license plate tags set to expire in less than a month. Upon returning the vehicle, enterprise then filed a claim for hail damage with my insurance company. They claim to have an elaborate system of confirming hail during a reservation. They will provide you with no evidence the hail damage occurred while you possessed the vehicle. They will use the insurance claim as justification to bill for other body repairs their vehicle needs that you did not cause. Enterprise decided to inflict me with more pain and inconvenience after the trauma of multiple not-at-fault car accidents. I now opt out of enterprise when needing coverage through my auto insurance.

We rented a Nissan Sentra for our Eastern Coast Road Trip from this particular Enterprise property and were met with a relatively modernistic car with ample room for our miscellaneous backspace carry-ons and also a vehicle with spectacular fuel efficiency, in which the said max fuel efficiency could go up to 47 miles per gallon. This particular vehicle also had a relatively small yet powerful tank and was also relatively cheap to rent out. I am deducting one star from this spectacular review, because there was visible detieriation on that of the exterior of the vehicle that itself was not addressed by the staff. Besides that, Enterprise may be the cheapest place to rent a vehicle, and the quality of said vehicles can be hit or miss sometimes, but it is still an amazing place to rent a car.